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SECURITY AND PRIVACY GUARANTEED 100%
We are committed to your privacy and security. When you shop at fragranceny.ecrater.com your security and privacy is 100% guaranteed. Your personal information is used to process your order, and fragranceny.ecrater.com will not share or exchange online information that you provide us with a third party unless you provide prior consent.
All transactions are 100% safe and secure. Order details are encrypted with Secure Socket Layer (SSL) by Thawte Consulting cc, the industry standard. To verify our security with Thawte Consulting cc, simply click the icon on the web page bar during check out plus a 100% secure check out via PayPal and Google Checkout so you don't need to worry about fraud and security of your personal information.
If you have any questions regarding our privacy policy and practices, please contact us.
ABOUT FEEDBACK, REVIEWS AND RATINGS
eCrater community is build with good communication. We are serious about your concerns and your satisfaction is our TOP PRIORITY.
Feel free to contact us for any questions, and we will be happy to assist you with all we can.
If you are satisfied with your experience from us, please show your gratitude by leaving a positive feedback on eCrater and a positive customer review and rating, we will appreciate it a lot.
If you are unsatisfied, before leaving a negative or neutral feedback and negative reviews, please let us show you how our customer service works. We will assure you that you will never be disappointed.
RETURN POLICY
Orders can be returned up to 30 days after the ship date for a full refund minus shipping and gift wrap charges. If you would like to return a product from your order simply send the UNOPENED PRODUCT back to the address below in its ORIGINAL SEALED PACKAGING. You can expect a refund within one billing cycle of our receiving your returned product. If shipping was free for your order it will be deducted from the credit we apply to your credit card. Please note, we do not accept returns for cosmetics and skincare items due to health reasons, please make your selections carefully.
Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages.
Please contact us for the return address.
OUT OF STOCK PRODUCTS
Though we monitor inventory to ensure product availability, there are times when products may be out
of stock. If an item you order is out of stock, you will receive an email from fragranceNY.ecrater.com support team and be given the option to substitute for another item or cancel the
item. If you decide not to make a substitution, we will ship available items minus the out of stock item(s).
SALES TAX INFORMATION
State laws require that we charge applicable sales tax on orders shipped to addresses in the state of New York only. All orders outside of New York will not be charged.
PAYMENT OPTIONS
We accept Visa, Mastercard, Discover, American Express, JCB and All Major Credit Cards via Paypal and Google Checkout.
DAMAGE CLAIMS
In the unlikely event that your order or part of your order arrives damaged, please email us immediately so we can notify UPS and file a damage claim. Please keep all packaging materials for five business days after notifying us and a replacement will be sent to you.
LEGAL DISCLAIMER
We are not responsible for any typographical errors or inaccuracies set forth in this website. The information, prices, and discounts set forth herein are subject to change without notice.
Please also note that product pictures may vary.
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